Terms of Service

Effective Date: April 6, 2026

These Terms of Service ("Terms") govern your use of applications published by VeloApps ("we", "us", "our") on the Atlassian Marketplace, including IssueTwin and Release Scheduler. By installing or using any App, you agree to these Terms.

1. Definitions

• "App" means any VeloApps application on the Atlassian Marketplace, including IssueTwin and Release Scheduler.
• "IssueTwin Backend Service" means the self-hosted server-side components deployed by the Customer on their own infrastructure using the official IssueTwin Docker image (leventberberoglu/issuetwin on Docker Hub).
• "Customer" means the organization that has purchased or is trialing a license for an App.
• "User" means any individual authorized by the Customer to use an App.
• "Administrator" means a User with Jira admin privileges who configures an App.
• "License Key" means the RSA-signed key issued to the Customer for activating the IssueTwin Backend Service, either as a trial license or a paid production license.

2. License Grant

Subject to these Terms and payment of applicable fees, we grant Customer a non-exclusive, non-transferable license to use the App during the subscription period. This license is:

• Limited to the number of users in the purchased tier
• Valid only for the Customer's Atlassian Cloud instance(s)
• Subject to the Atlassian Marketplace Partner Agreement

Upon installation, the IssueTwin Backend Service is activated with a trial License Key. The trial license provides full functionality and expires at the end of the trial period. After purchasing a subscription through the Atlassian Marketplace, a production License Key is issued for the self-hosted backend. License validation uses RSA digital signatures to verify authenticity.

Release Scheduler requires no backend License Key — it is a pure Forge application and becomes active immediately upon installation from the Marketplace.

3. Subscription and Billing

• Apps are offered on a flat-tier subscription basis through the Atlassian Marketplace.
• All billing is handled by Atlassian. Refer to Atlassian's billing terms for payment, renewal, and refund policies.
• Trial periods, if offered, provide full functionality. Upon trial expiration, premium features will be disabled until a subscription is activated.

4. Customer Responsibilities

Customer agrees to:

• Use each App in compliance with all applicable laws and Atlassian's Acceptable Use Policy
• Deploy and maintain the IssueTwin Backend Service on their own infrastructure using the official Docker image
• Ensure the IssueTwin self-hosted backend meets minimum requirements (PostgreSQL, Redis, network connectivity to Atlassian Cloud)
• Provide their own API keys for optional integrations (Google AI API key for AI Reports)
• Configure their own notification channels (Microsoft Teams webhook URLs, SMTP/Gmail credentials)
• Maintain the security of self-hosted infrastructure, API keys, webhook URLs, License Keys, and credentials
• Not reverse-engineer, decompile, or attempt to extract source code from any App
• Not use any App for automated scraping, data harvesting, or purposes unrelated to Jira project management

5. Feature Availability

5.1 IssueTwin — Premium Features (License Required)

The following features require an active subscription and a valid License Key on the self-hosted backend:

• Dashboard gadgets (SLA Overview, Domain Trends, Breach Watch, History Trends)
• Rovo AI agent and AI-powered report generation (requires Customer's own Google AI API key)
• SLA breach monitoring and notifications
• Weekly defect summary exports
• Admin panel configuration

5.2 IssueTwin — Core Features

The following features are available to all installations:

• Custom JQL functions (it_match, it_live, it_live_s)
• Issue panel (basic view)

5.3 Release Scheduler — Features

All Release Scheduler features are available upon installation with an active subscription, including the visual timeline, swim lanes, color-coded categories, PDF/MS Project/CSV exports, and role-based permissions.

6. Data Processing

Our processing of your data is governed by our Privacy Policy. By using an App, you acknowledge that:

• IssueTwin issue data is processed locally on the Customer's self-hosted backend — it is not transmitted to any VeloApps-operated server
• Release Scheduler data is stored exclusively in Atlassian Forge KVS within the Customer's Atlassian instance — VeloApps does not receive or store any Release Scheduler data
• If AI Reports are enabled and the Customer has provided their own Google AI API key, issue data is sent to Google Generative AI
• If notifications are enabled using Customer-configured webhooks or email credentials, issue summaries may be sent to Microsoft Teams or email

7. Intellectual Property

All rights, title, and interest in the Apps (including source code, algorithms, and documentation) remain with VeloApps. Customer retains all rights to their Jira data. Nothing in these Terms transfers ownership of either party's intellectual property.

8. Warranties and Disclaimers

We warrant that each App will perform materially as described in the Marketplace listing when deployed according to our documentation. EXCEPT FOR THIS WARRANTY, THE APPS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant the availability, performance, or security of the Customer's self-hosted infrastructure, nor the availability of third-party services (Google AI, Microsoft Teams, SMTP providers) configured by the Customer.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from these Terms shall not exceed the fees paid by Customer for the App in the 12 months preceding the claim.
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost data, lost profits, or business interruption.
• We are not responsible for the accuracy or completeness of AI-generated reports, which are provided for informational purposes only.
• We are not liable for issues arising from the Customer's infrastructure, network configuration, or third-party service integrations.

10. Service Availability

• The Forge app components' availability within Jira is subject to Atlassian's platform uptime.
• The IssueTwin Backend Service availability is the Customer's responsibility, as it runs on Customer-managed infrastructure.
• We provide the Docker image and documentation to support reliable deployment but do not operate or monitor the Customer's backend.

11. Termination

• Either party may terminate by uninstalling the App or canceling the subscription via the Atlassian Marketplace.
• Upon termination, all data in Forge Storage (including Release Scheduler data) is automatically deleted per Atlassian policy.
• IssueTwin backend data (configuration, audit logs, cached exports) resides on Customer infrastructure and is under Customer control. The Customer is responsible for deleting this data upon termination.

12. Governing Law

These Terms are governed by applicable law. Any disputes arising from these Terms shall be resolved through good-faith negotiation first, followed by binding arbitration if unresolved.

13. Changes to These Terms

We may modify these Terms by posting updated terms and updating the Effective Date. Material changes will be communicated to Administrators via the App. Continued use after changes constitutes acceptance.

14. Contact

For questions about these Terms:

• Email: legal@veloapps.com.tr
• Support: support@veloapps.com.tr